Troubleshooting

This page details some of the common issues that we have seen.  If you encounter any issues that are not listed here, please Contact Us

My events are not showing

Some possible causes

  1. You do not have the events_planner shortcode on a page
  2. The event date is in the past
  3. The event has not been "Published"
  4. The event status is not "Active"

ERROR: Security error. Security header is not valid

This error is usually caused because of a leading or trailing space in your PayPal API credentials.  Please re-enter the credentials from PayPal and make sure there is no space before or after the credentials.

ERROR: Authentication/Authorization Failed. You do not have permissions to make this API call

Some possible causes

  1. The credentials entered are incorrect.
  2. You have entered sandbox credentials and have not selected "Yes" for the "Test Mode", and vise versa.
  3. You are trying to make a payment from localhost.
  4. You have not selected a payment profile for this event.

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    Price Select
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